OUR POLICIES

 ALL PRODUCTS ARE CUSTOM PRODUCTS. WE ARE UNABLE TO OFFER A REFUND ON CUSTOM PRODUCTS. WE DO WANT YOU TO SEE AND BE HAPPY WITH YOUR LENSES. THEREFORE, WE ARE ABLE TO CHANGE PRESCRIPTION ACCORDING TO LENS VENDOR POLICIES WITHIN 60 DAYS.

 ALL PRODUCTS ARE CUSTOM PRODUCTS AND ARE THEREFORE UNABLE TO BE RETURNED AND RESOLD. FRAMES ARE SUBJECT TO A $50 RESTYLE FEE WITHIN THE SAME FRAME LINE OR $75 TO CHANGE DESIGNERS. THIS SHOULD BE DONE WITHIN 60 DAYS OF PURCHASE.

IT IS ULTIMATELY YOUR RESPONSIBILITY TO KNOW YOUR INSURANCE COPAYS AND DEDUCTIBLES. WE WILL TRY TO DISCUSS THIS WITH YOU AT YOUR APPOINTMENT TO THE BEST OF OUR KNOWLEDGE, BUT DUE TO VARIABILITY BETWEEN REPRESENTATIVES WHEN WE CALL - INSURANCE IS YOUR RESPONSBILITY.

EXAMS ARE NON-REFUNDABLE. THE EXAM IS FOR THE DOCTOR'S TIME AND EXPERTISE.

CONTACT LENS EXAMS ARE SEPARATE FROM A COMPLETE EXAM WITH REFRACTION (FOR GLASSES). 

CONTACT LENS EXAMS HAVE A SEPERATE EXPENSE STARTING AT $50.

CONTACT LENS PRESCRIPTIONS ARE FOR ONE YEAR. AFTER ONE YEAR, THE HEALTH OF THE EYE NEEDS TO BE RE-EVALUATED TO ASSESS FOR ANY ADVERSE REACTIONS TO CONTACT LENS WEAR AND UPDATE PRESCRIPTION. THIS ALSO ALLOWS FOR THE DOCTOR TO DISCUSS THE LATEST IN CONTACT LENS TECHNOLOGY FOR IMPROVED EYE HEALTH LONG TERM.

PROPER INSERTION AND REMOVAL OF CONTACT LENSES MUST BE DEMONSTRATED IN OFFICE FOR ALL NEW WEARERS PRIOR TO LEAVING WITH CONTACT LENSES. IF YOU HAVE WORN CONTACT LENSES IN THE PAST, BUT WOULD LIKE A REFRESHER, PLEASE ASK.

THE FITTING PROCESS SHOULD BE COMPLETED WITHIN 60 DAYS FROM THE TIME OF THE FULL EXAMINATION. OUTSIDE OF 60 DAYS THERE WILL BE ADDITIONAL CHARGES, AT THE DOCTOR'S DISCRETION. IF WE HAVE NOT HEARD ANY ISSUES WITH THE CONTACT LENSES THAT HAVE BEEN FITTED AND EVALUATED ON YOUR EYES AT THE TIME OF THE EXAMINATION WITHIN 60 DAYS, WE WILL ASSUME THERE ARE NO ISSUES WITH THE LENSES.